QuickBooks 2011 Automatic Credit Card Billing – LOST!
I just replaced my computer and installed QuickBooks Pro 2011 on the new computer. I moved my data files and checked to make sure that the automatic/recurring credit card billing information was there — and it was. However, I looked yesterday and found it is all gone!! I went through this before and don’t want to do it again!
I called, waited for 45 minutes and spoke with a lady that said there was a technical problem and they will fix it for me on their end. We’ll see…
[UPDATE 6/6/10] On Sunday afternoon, 6/5, I received a phone call and email from Patrick at Intuit apologizing for the missing recurring credit card data and informing me that they restored everything to how it was a few weeks ago. The email included a special email address for the issue and the voicemail included a way of calling for expedited service. All my recurring credit card charges happened on the correct day and everything seems to be back to normal.
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