I lost my QuickBooks Automatic Credit Card Billing data

I upgraded my QuickBooks 2006 to 2008 on May 29.  On the following Monday (June 1), I was reviewing my automatic credit card billing through the integration via Intuit Payment Solutions/Innovative Merchant/whatever-they-are.  All my automatic credit card billing was gone!  Being that they were supposed to hit on June 5, I called on Monday for support.  The only nice thing about their phone support is that a live person answers everytime..   I got transferred to support and they had never heard of my problem.  I had someone call me back and he reset something in QuickBooks, but the customers’ charges were still missing.  He said that they did get reports from other customers and that they were working on a solution.  I called over 6 times over the next week, left two polite messages with the same technician, with no return call.  On June 5, since the tech wouldn’t call me back, I asked for tech support and the person told me they were still working on it…  That’s helpful.

I’m very happy to report that I received a satisfaction survey in my email about my support call.  Ha!  I reported honestly how I felt..

Finally, this morning the tech left a message saying that I installed QB on June 1.  Since it was past the sunset date, all the data was deleted.  I called back and left him a message saying that I have logs to prove that I installed it on May 29 and that I was very unhappy that he wouldn’t return my calls and that I was very unsatisfied with his company that they would be so dumb as to delete customer data.  (I bet the problem is not of deleting, but of them not being able to figure out how to fix it.)

I stayed home this morning and spent hours organizing my credit card forms and reentering all my auto credit card charges.  That was fun.

Message to Intuit: people hate your company, they hold their nose while using your products (except for older versions).  Stop making products (QuickBooks, Quicken, TurboTax) that get worse rather than better.  Give us the option to pay an annual fee to keep older versions working and only come out with new version when you actually need to.  Oh, and give the people in charge of Innovative Merchant and kick in the pants for me.

(This is an excerpt from my full post about QuickBooks mandatory upgrades.)